Issue Management
Here's a list of issues about our web services, including this website.
Things we're working on and things on our to-do list.
You can monitor their progress here.
The diagram on the left shows the various states an issue can be in,
during the course of its life cycle.
How to Submit an Issue to NAWG
You may raise an issue about any of the NAWG technologies, such as:
- This website,
- The website for the shop,
- Our email facilities,
- Our use of Zoom for remote meetings and events,
- Distribution of Link or the newsletter,
- Any other technical matter.
To do this, please send an email message to #aXRAbmF3Zy5jby51aw==#,
containing where possible.
- A headline (message subject) that succinctly summarises the issue.
- A detailed description of the issue.
- If it's a problem, the steps you took to reach that problem.
- What you expected to happen.
- What actually happened.
- The impact of the problem.
Types
An issue can be one of the following types.
| Issue Type |
Description |
| Task |
A general piece of work relating to any of the technologies we use.
|
| Problem |
Something that has gone wrong or isn't working as it should.
|
| Enhancement |
A request for an addition or improvement.
|
Severity
The severity of an issue can be one of the following.
| Severity |
Description |
| Minor |
The issue is not serious, though may be important.
There may be alternative courses of action to mitigate the issue.
|
| Major |
The issue is serious and has a significant impact on the system(s).
There are probably no work-arounds.
|
| Critical |
The issue is essentially a show-stopper
and is preventing people from doing what they want to do.
|
Priority
The priority of an issue can be one of the following.
| Priority |
Description |
| Low |
The issue can be worked on when time allows,
and when issues with a higher priority are not active.
|
| Medium |
The issue can be worked on,
but is not particularly time sensitive.
|
| High |
The issue is very important and must be worked on as soon as possible.
|
| Urgent |
The issue must be worked on immediately and all other
activity must be stopped until it is resolved.
|
Statistics
| States |
| Reported |
14 |
| Triaged |
1 |
| In progress |
4 |
| Under test |
2 |
| Completed |
4 |
| Types |
| Task |
4 |
| Problem |
8 |
| Enhancement |
13 |
| Severities |
| Unset |
1 |
| Minor |
19 |
| Major |
5 |
| Priorities |
| Unset |
13 |
| Low |
1 |
| Medium |
8 |
| High |
3 |
All Issues (25)
| Issue |
Type |
State |
Severity |
Priority |
Brief Description |
| 106508 |
Problem |
Reported |
Minor |
Unset |
Shop: receipts are provided without payment confirmation |
| 208840 |
Problem |
Reported |
Minor |
Unset |
Shop: multiple and confusing ordering/payment options |
| 634161 |
Problem |
Reported |
Minor |
Unset |
Distribution: Mailchimp accounts are tied to individuals |
| 782035 |
Enhancement |
In progress |
Minor |
Medium |
Website: groups page maintenance is labour intensive |
| 901289 |
Task |
Under test |
Minor |
Medium |
Technology: identify areas for improvement |
| 749748 |
Task |
In progress |
Minor |
Medium |
Technology: identify systems and procedures |
| 883878 |
Problem |
Completed |
Minor |
Medium |
Official postal address may be incorrect |
| 451943 |
Enhancement |
Reported |
Minor |
Unset |
Website: no search facility |
| 514047 |
Enhancement |
Reported |
Minor |
Unset |
Website: navigation is haphazard |
| 719546 |
Enhancement |
Reported |
Minor |
Unset |
Website: styles are inconsistent |
| 374268 |
Enhancement |
Completed |
Minor |
Medium |
Website: text crammed together |
| 906574 |
Enhancement |
Completed |
Minor |
Medium |
Website: links for buying publications from various sources |
| 202173 |
Enhancement |
Reported |
Minor |
Unset |
Shop: inform multiple people when transactions occur |
| 923283 |
Enhancement |
Reported |
Minor |
Unset |
Make systems easy to use for non-technical people |
| 387272 |
Task |
Completed |
Minor |
Medium |
Website: change password for members-only page |
| 393494 |
Enhancement |
Reported |
Minor |
Unset |
Website: increase size of banner and center it |
| 796365 |
Enhancement |
Reported |
Minor |
Unset |
Website: moving banner with latest news |
| 787714 |
Enhancement |
Reported |
Minor |
Unset |
Website: should be useable on all types of device |
| 527566 |
Enhancement |
Triaged |
Minor |
Low |
Website: improve ranking in search engine results |
| 912245 |
Enhancement |
Reported |
Major |
Unset |
Website: restricted areas |
| 120666 |
Task |
Reported |
Unset |
Unset |
Technology: backups procedure |
| 356851 |
Problem |
In progress |
Major |
Medium |
Membership: data loss |
| 105848 |
Problem |
Under test |
Major |
High |
Website: documents not loading |
| 479776 |
Problem |
In progress |
Major |
High |
Website: cannot login via HTTPS |
| 685960 |
Problem |
Reported |
Major |
High |
Membership: stale password |
Author: Kevin Machin
♦
Created: 27-Aug-2025
♦
Access: public
♦
Page: issues
